Client Services
How can we help?
Find answers about delivery, returns, warranty coverage, prescription lenses, fit, and existing orders. Each resource below is the canonical source for that part of the YARDĒN RÄSA ownership experience.
Orders & Delivery
Shipping
Delivery methods, fulfillment timing, expedited options, and what to expect after an order is placed.
View shipping policy
Returns & Exchanges
Returns
Review return eligibility, the request window, condition requirements, and how to start a return.
View return policy
Warranty & Product Care
Warranty
Understand frame coverage, prescription lens coverage, exclusions, and how to submit a warranty claim.
View warranty
Prescription
Prescription lenses
Learn how prescription ordering works, which lens options are available, and what happens after checkout.
Explore prescription lenses
Sizing & Fit
Fit guide
Understand Narrow, Medium, and Wide Fit, read frame measurements, and compare a frame you already own.
View fit guide
Direct Support
Contact us
Need help with an order, product, return, warranty issue, or fit question? Reach Client Services directly.
Contact Client Services
Already placed an order?
For questions about an existing order, have your order number ready. Client Services can help with order status, address corrections, delivery issues, returns, and warranty support.
Contact Client ServicesTrack your order
Use the order-tracking experience to follow shipment progress after your order has been fulfilled.
Track an orderQuick answers
Use the dedicated page for the most complete and current information.