Order support
Track My Order
Enter your tracking number, or use your order number and the email address used at checkout, to see the latest shipment update.
Shipment lookup
Where is your order?
Use the same order details shown in your confirmation or shipping email. Tracking reflects the carrier’s latest available scan.
Understanding tracking updates
Tracking is based on carrier scans. The shipment may continue moving even when an intermediate facility does not record a new scan.
Label created
The carrier has received the shipment information. Movement will appear after the first package scan.
In transit
Your package is moving through the carrier network. Updates can pause while it travels between facilities.
Delivery exception
The carrier has reported a delay or delivery issue. Open the latest event for the most specific available detail.
Marked delivered
Check the delivery location, household members, building staff, and nearby secure areas before contacting Client Services.
Still need help?
If the tracking result does not resolve your concern, send Client Services your order number, tracking number, and a short description of what happened.