Warranty

Frame coverage

Standard YARDĒN RÄSA frames are covered for twelve (12) months from the date of delivery against verified manufacturing and material defects.

Covered issues may include defective hinges or hardware, failed mounting components, or other material or construction failures that occur under normal use and are not caused by impact, misuse, modification, or ordinary wear.

For example, if a mounting screw, hinge, or other original component fails because of a manufacturing or material defect during the warranty period, the issue may qualify for warranty service after review.

Prescription lens coverage

Prescription lenses are covered for three (3) months from the date you receive the lenses.

During that period, coverage includes verified coating defects and premature scratching that occurs under ordinary use. Manufacturing defects affecting the prescription lenses themselves are also eligible for review.

Prescription lens coverage is separate from the twelve-month warranty covering qualifying frame manufacturing and material defects.

Learn about prescription lenses

What is not covered

For non-prescription eyewear, scratches and ordinary wear are not covered. A lens scratched after a week, ten months, or any other point during ordinary ownership does not qualify unless the lens is prescription and the issue falls within the separate three-month prescription lens coverage described above.

• Scratches to non-prescription lenses
• Cosmetic wear from ordinary use
• Damage from dropping, crushing, impact, or excessive force
• Bent frames caused by accidental damage or misuse
• Heat or chemical damage
• Lost or stolen eyewear
• Damage caused by unauthorized repair or modification

Examples

How to submit a warranty claim

1. Contact Client Services. Include your order number, the name used to place the order, and a brief description of the issue.
2. Send clear photographs. Include an image of the complete frame and close photographs of the affected area. Additional images may be requested when the issue involves a hinge, bridge, lens mount, temple, coating, or other construction detail.
3. Wait for review. We’ll review the information provided and determine whether the issue qualifies under the applicable warranty.
4. Follow the service instructions. If approved, we’ll provide the next steps. The appropriate remedy may include repair, replacement of the affected component, replacement lenses, or replacement of the product when appropriate.

Shipping for approved claims

YARDĒN RÄSA covers shipping associated with approved warranty claims.

Please wait for warranty approval and shipping instructions before sending a product back. If an issue is determined not to qualify for warranty coverage, Client Services will explain the result before any paid repair or replacement options are discussed.

Product care

Proper handling can extend the life of your eyewear. Store your glasses in their case when they are not being worn, avoid excessive heat and chemicals, and clean the lenses using appropriate lens-care materials.

If hardware loosens or the fit changes over time, contact Client Services before attempting substantial adjustments or repairs yourself.