Return Policy

How to start a return

1. Email your request. Contact returns@yardenrasa.com within the 14-day window. Include your order number and the item or items you would like to return.
2. Wait for approval. We’ll review your request and send return instructions if the item is eligible.
3. Use the approved return method. If your request is accepted, follow the instructions provided and print the return shipping label when prompted. Contact us first if you prefer to use another shipping method.
4. Pack the item carefully. Return the item with its original packaging and materials. International returns should also include the original packing slip with the returned items noted.
5. Watch for confirmation. We’ll email you after the package is received at our New Jersey distribution center.

Condition review

Returned merchandise must be in saleable condition: new, unworn, unaltered, free of odors or fragrances, and complete with its original packaging and materials.

We inspect every return. If an item does not meet these requirements, it may be sent back to you at your expense. YARDĒN RÄSA reserves the right to determine whether returned merchandise is in saleable condition.

Exchanges

Full-price items purchased online may be exchanged when the request is made within 14 days of fulfillment. Exchanges are subject to availability.

If the item you want is no longer available, you may return the original item for a refund if it otherwise meets the return requirements. Final-sale items are not eligible for exchange.

International customers should email returns@yardenrasa.com within the same 14-day window. Once an exchange is approved, return-label instructions will be provided.

International returns

Submit your request to returns@yardenrasa.com and wait for approval before shipping the package. Include the original packing slip and note which items you are returning.

Please use the return method approved by Client Services. YARDĒN RÄSA is not responsible for a return shipment lost in transit when it was sent outside the approved support process.

Refunds

Please allow 7–14 business days after your return reaches our New Jersey distribution center for inspection and processing. We’ll email you when the refund has been issued.

Refunds are returned to the original form of payment. We do not issue store credit or gift cards in place of a refund, and any original shipping charge paid at checkout is non-refundable.

After the refund is issued, your bank may take an additional 10–14 business days to post it to your statement. The timing is controlled by your financial institution.

Retail-partner purchases

We cannot accept returns for YARDĒN RÄSA products purchased from another retailer. Please contact the original place of purchase and follow that retailer’s return policy.