Shipping Policy

Shipping within the U.S.

Free standard shipping is available within the contiguous United States. Ready-to-ship orders usually arrive in 3–5 business days. Express 2-Day may also be available at checkout.

The date shown on a product page is an early estimate because we do not know your destination yet. Enter your address at checkout to see the most accurate timing for the shipping service you choose.

Options for Alaska, Hawaii, and Puerto Rico are shown at checkout. We do not ship to P.O. boxes, and separate orders cannot be combined into one shipment.

Prescription and gradient lenses

Prescription lenses require 7–10 business days at our lab before your order ships. Gradient lenses add 1–2 weeks. Delivery time begins after the eyewear has completed lab processing.

If the frame is on preorder or backorder, the ship window shown on its product page also applies. We’ll email tracking as soon as the completed order is on the way.

International orders

Available shipping services, prices, and delivery estimates are shown at checkout based on your address and the package. The availability shown on the product page still determines when the order is expected to ship.

Applicable customs duties and import taxes are included in the amount paid at checkout, so no additional customs charge should be due when your order arrives.

Tracking your order

Once your order ships, we’ll email tracking to the address used at checkout. Please follow the tracking updates after the package leaves our facility.

We cannot change the shipping address or shipping method after checkout. Before placing your order, please check the full address, apartment or unit number, phone number, and selected service.

Delayed or missing packages

If tracking has stopped updating, the estimated delivery date has passed, or a package is marked delivered but cannot be found, email shop@yardenrasa.com. We can begin a carrier inquiry or missing-mail search when appropriate.

The carrier may need to complete its investigation before we can determine the next step. Delivery dates are estimates and can be affected by weather, carrier volume, address issues, and other conditions outside our control.

Returned packages

If a carrier cannot deliver a package because the address is incomplete or incorrect, the phone number is missing, delivery attempts fail, or a held package is not collected, it may be returned to YARDĒN RÄSA at the customer’s expense.

For refused international shipments, return shipping and any duties or taxes incurred may be deducted from the refund. A package left unclaimed in customs for 30 days may be treated as abandoned and may no longer qualify for an exchange or refund.

Damaged or opened packages

If your package arrives damaged or opened, photograph the outside of the package and the shipping label before checking the contents. Keep all packaging, submit a claim with the carrier, and email the photos and your order number to shop@yardenrasa.com.